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Previous OSFF events had many discussions about whether AI would be adopted in financial services. This year, the assumption is that it will be. The questions are now about governance, security, operational resilience, and how platforms need to evolve to support it all safely.

In a recent Syntasso webinar, Rachael Wonnacott, Head of Cloud Engineering at Fidelity International, explored a simple but powerful idea: your platform is not an island. Platform teams do not operate in a vacuum. They sit inside a wider organisational ecosystem shaped by people, team structures, legacy technology, established processes, and differing levels of engineering maturity.

This is a lightly edited summary of a KubeCon EU Platform Engineering Day panel with Paula Kennedy (Syntasso) hosting Suhail Patel (Monzo), Jinhong Brejnholt (Saxo Bank), Rachael Wonnacott (Fidelity), and Mark Campbell (Natwest Bank).

Check out the PlatEngDay London talks that included the Syntasso team. We cover platform as a product, banking platforms, product thinking, and platform adoption