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CASE STUDIES:
SYNTASSO KRATIX ENTERPRISE

See how global enterprises are using Syntasso Kratix Enterprise (SKE) to reduce cognitive load, accelerate delivery, and manage services at fleet scale — all while enabling platform teams and developers to co-create without compromise.

Case study overview

Scale Self-Service, Fleet Management, and
Platform Co-creation wit
h Syntasso Kratix Enterprise

Modern enterprises need internal platforms that can scale securely without slowing teams down. Syntasso Kratix Enterprise (SKE) helps platform teams manage services across large IT estates while enabling developers and product teams to contribute and innovate. The result: centralised control without sacrificing developer autonomy.

Learn how modern enterprises are building a platform for speed, safety, and scalability.
 

NatWest Bank

Reducing Developer Cognitive Load in a Regulated Environment

  • Empowered developers through self-service patterns

  • Reduced reliance on ticket-based workflows

  • Maintained enterprise-grade governance and compliance

Leading UK Software House (Anonymised)

Accelerating Self-Service and Platform Adoption via Hackathons

  • Enabled modular platform with simple self-service APIs

  • Supported hundreds of engineers and 1000+ commits in a single hackathon

  • Enabled platform democracy and rapid service iteration

Global Industrial Leader (Anonymised)

Enabled Fleet Management of Services at Scale

  • Unified global developer experience

  • Scaled internal platform across diverse product teams

  • Balanced flexibility with enterprise security and compliance

Coming soon

What Enterprises Achieve With
Syntasso Kratix Enterprise

While every organisation is different, common themes emerge when platform teams adopt Syntasso Kratix Enterprise (SKE). By enabling self-service without sacrificing governance, SKE helps enterprises create internal platforms that developers love and operations teams trust. From improved developer experience to streamlined fleet management, these case studies reveal repeatable patterns of success.

Developer autonomy through safe self-service
Developers get easy, consistent access to the services they need, reducing ticket overhead and waiting times.


Embedded governance without friction
Platform teams bake security, compliance, and operational policies directly into service offerings.


Fleet-wide consistency and simplified management
SKE enables centralised control while supporting varied developer needs across business units and environments.


Accelerated platform adoption through intuitive experiences
SKE is API-driven and portal agnostic; a developer portal, such as Backstage, Port, or Cortex, can be used to lower the barrier to entry and drive widespread adoption.


Platform democracy through contribution and iteration
Engineers and platform teams co-create platform capabilities, improving responsiveness and relevance, whilst reducing bottlenecks.


Cloud-agnostic, portable architectures with GitOps
Declarative patterns make infrastructure and service provisioning repeatable and environment-neutral.


Reduced cognitive load across teams
Developers focus on building applications, not managing infrastructure.
 

Fleet Management:
Consistency and Control Across Every Environment

Internal platforms often start small, but scaling them to support hundreds or thousands of services across teams, environments, and regions introduces new challenges.
Syntasso Kratix Enterprise makes fleet-wide service management simple and predictable.

  • Define operational standards once and enforce them everywhere via Promises.

  • Upgrade services and apply security patches consistently across the fleet.

  • Maintain strong multi-environment and multi-region control without slowing developers down.

  • Reduce toil through GitOps-driven workflows that ensure traceability and repeatability.

Fleet Management: Platform teams keep services secure, compliant, and up-to-date, while developers enjoy uninterrupted access to the tools they need

Learn how NatWest enabled Fleet Management
 

Platform Democracy:
Enable Contribution, Collaboration, and Innovation

Modern platforms must adapt to the diverse and evolving needs of their users.
Syntasso Kratix Enterprise enables platform teams and IT specialists alike to contribute new platform capabilities without compromising governance.

  • Enable product teams to author and share their own Promises and services.

  • Encourage contribution through clear APIs and well-defined integration patterns.

  • Maintain trust and safety through automated validations and governance guardrails.

  • Foster a collaborative platform culture where platform and product teams innovate together.

Platform Democracy: Your platform becomes a shared asset that evolves organically and rapidly, shaped by those closest to delivery challenges. 

Learn more from a Leading UK Software Company (coming soon)
 

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