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Independent research reinforces this. MIT’s 2025 State of AI in Business report found that despite tens of billions in spend, only 5% of custom enterprise AI tools make it to production. Enterprises lead in pilot volume yet lag in scale. The findings point to approach, not model quality, as the real limiter. This article explores three platform-engineering principles that consistently turn AI from hype into working enterprise systems.

When building a platform, engineering leaders often focus on technology choices without first building a shared vision with developers, specialist teams and other stakeholders. This results in low adoption or, in the worst case, wasted investment. This article will provide a practical leadership framework for securing developer support before a single platform component is built.

Most internal platforms don’t fail on day one: they fail on day 2, 200, or 2000. What starts as a solid solution to today’s needs often turns into tomorrow’s bottleneck: brittle delivery processes, endless ticket queues, and systems so complex they collapse under their own weight. At Syntasso, we built Kratix to flip this pattern.

You know the saying, “If we build it, they will come”? Well, it doesn’t hold up when building software today, and it definitely doesn’t work for internal platforms. You see, internal platforms are products. And like any product, they (should) have users. In this case, your users are your developers. That makes platform engineering a form of consumer software development, even if the consumer is inside your organisation.

Scaling Prometheus for multiple teams is no small feat as each team typically needs a dedicated instance to monitor their applications. This post shows how Kratix lets you expose Prometheus as a reusable and GitOps-friendly service.

A good internal platform is one that delivers speed, safety, efficiency, and scalability to meet the evolving needs of software teams.

A guide to building internal developer platforms (IDPs) with Kratix and Crossplane

In this article, we’ll explore why GitOps would benefit from a complementary set of tools to support imperative workflows. From multi-environment promotion to provisioning non-Kubernetes resources, it’s time for a new era of platform orchestration.

Spotify’s story underscores a critical truth about platform engineering at scale: autonomy without alignment leads to fragmentation and toil. Their fleet-first journey shows that centralisation and automation, when done right, don’t limit developer freedom—they amplify it.

You're probably using more tools than you think, and still not moving fast enough. As software teams scale and systems become more...

The future of platform engineering isn’t just cloud-native; it’s now AI-native. Would you agree with that? Whether your answer is yes or...

Check out the PlatEngDay London talks that included the Syntasso team. We cover platform as a product, banking platforms, product thinking, and platform adoption

Building on ideas first introduced in her blog post, Paula Kennedy, COO and co-founder of Syntasso shared real examples, answered questions, and gave tips for teams just getting started.

Explore what platform engineering can learn from over-the-air car updates; the secret is fleet management!

Like many software delivery teams, engineers at Syntasso have been experimenting with ways to integrate LLMs into our internal developer experience. In one of our recent internal hack days, I tried wiring up a Claude Desktop interface to Kratix using FastMCP. The idea was simple: could engineers ask natural-language questions, assemble a platform, and get something deployed without learning YAML or kubectl?

Abby Bangser, Founding Principal Engineer at Syntasso, sat down with Cory O’Daniel, CEO and co-founder of Massdriver, and delved into the nuances of building effective internal platforms.  Drawing from real-world implementations, Abby explored how platform teams can strike the right balance between standardisation, flexibility, and service-oriented thinking.

At KubeCon, Phill Morton and Abby Bangser delivered a workshop that championed the principle that “working code wins.” Drawing on the experience at The Access Group (TAG), the UK’s largest software business headquartered in the UK, Phill and Abby showcased how internal platforms, particularly those powered by Kratix and Kubernetes, can accelerate innovation and enable scalable developer self-service.

DevOps, SRE, and platform engineering are three closely related but different disciplines that solve software development problems in three different ways. Let's examine what each one does, how they differ and complement each other, and why you probably need all three.

Platform Engineering was the hottest topic in the room at KubeCon, even edging out AI from my perspective! Here are my top 10 observations

In our first webinar of 2025, Daniel Bryant was joined by Abby Bangser and Jake Klein to explore the topic "Building Scalable Internal Devel