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Almost every developer knows the pain of waiting days or even weeks for a single ticket to be resolved. This entire cycle, with all its delays and inefficiencies, is what's called TicketOps. In this article, we'll define what TicketOps is, explain why it's a bottleneck you can't afford to ignore, and explore seven practical steps to help you eliminate it for good.

As more teams embrace platform engineering, golden paths have become the go-to approach for streamlining developer workflows. Fundamentally, it solves the “how can/should I do this?” problem for developers in engineering teams. The goal is to set up a complete development environment, with the networking, integration, security, governance, compliance, and deployment aspects of the software delivery pipeline —

Platform engineering is full of trade-offs. Cost, speed, or reduced risk. Developer autonomy or governance and compliance. We hear it all the time: “We can’t have both.” But that’s not true. When you combine Kratix Promises with a Secrets Manager, you get both. This isn’t an either / or story. It’s a great AND story that brings together your developer experience and enterprise-grade security.

Enterprises racing to adopt AI often create more risk than value. To mitigate these risks, AI needs the same treatment as every other capability in the internal developer platform (IDP). Provide it through the platform, complete with budgets, policies, and observability from day one. That is how adoption scales without chaos.

Available now for Syntasso Kratix Enterprise (SKE) users, the Promise Testing Framework enables you to focus on developing your Promise code, while we handle testing to ensure it works as expected. Check out the Promise Testing Framework docs!